Privacy Policy

1. Introduction

Solvenna ("we", "our", "us") is committed to protecting the personal data of everyone who interacts with our website, attends our programmes, or contacts us. This policy explains what personal data we collect, how we use it, and what rights you have in relation to it.

Solvenna is a sole trader / private company registered in Malaysia operating from 12 Jalan Raja Chulan, 50200 Kuala Lumpur. We are the data controller for personal data processed under this policy.

This policy applies to all personal data collected through our website at solvenna.blog, through our contact forms, and in connection with our programmes. If you have any questions about how we handle your data, please write to [email protected].

2. Legal Framework

We process personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its associated regulations. The PDPA sets out seven data protection principles that govern how personal data is collected, processed, stored, and disclosed by data processors in Malaysia.

The relevant regulatory authority in Malaysia is the Department of Personal Data Protection (JPDP), operating under the Ministry of Communications and Digital.

3. What Personal Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number
• Enquiry content: the message or questions you send us via our contact form
• Programme participation data: attendance records, session notes relating to organisational work done during the programme
• Technical data: IP address, browser type, pages visited, and device information collected via cookies and analytics tools

We do not collect sensitive personal data as defined under the PDPA (such as health information, financial account details, or identification document numbers) except in the context of document inventory sessions, where such data is viewed temporarily under your control and is not retained by us.

How We Collect Data

• Directly from you via our website contact form
• By telephone or email when you contact us
• Automatically via cookies and analytics on our website
• During the delivery of our programmes

Legal Basis and Retention

We process your personal data on the following bases:

• Consent — for marketing communications and non-essential cookies
• Contract performance — where processing is necessary to deliver a programme you have enrolled in
• Legitimate interests — for enquiry management and website analytics

Enquiry data is retained for 24 months from last contact. Programme participation records are retained for 36 months from programme completion. Technical data is retained for 12 months. You may request deletion at any time subject to legal retention requirements.

4. How We Use Your Data

• To respond to your enquiries and questions
• To administer programme bookings and deliver our services
• To send you information about our programmes if you have opted in to receive it
• To maintain records of programme delivery for quality assurance purposes
• To improve our website through aggregated analytics data
• To comply with our legal obligations under Malaysian law

We do not use your personal data for automated decision-making, profiling, or any purpose beyond those stated above without first seeking your consent.

5. Sharing Your Data

We do not sell, rent, or trade your personal data to any third party. We may share data in the following limited circumstances:

• Service providers: email and hosting providers who process data on our behalf under data processing agreements
• Analytics: aggregated, anonymised data may be processed by analytics platforms
• Legal requirements: where disclosure is required by Malaysian law or a court order

Any third-party service provider used by Solvenna is required to handle data in compliance with the PDPA.

6. Data Protection Measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• Secure, encrypted connections (HTTPS) for all web forms
• Access controls limiting who within Solvenna can access personal data
• Regular review of our data handling practices
• Staff awareness of data protection obligations

In the event of a personal data breach that is likely to result in risk to your rights or freedoms, we will notify the relevant persons and, where required, the Department of Personal Data Protection, in accordance with our obligations under the PDPA.

7. Cookies

Our website uses cookies to improve your experience and to understand how the site is used. We use essential cookies (which are necessary for the site to function), and optional analytics and preference cookies which are only placed with your consent.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to correction: request correction of inaccurate or incomplete data
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
• Right to prevent processing: for the purposes of direct marketing or where processing is causing substantial damage or distress
• Right to make a complaint: lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights under the PDPA have been infringed

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. We may ask you to verify your identity before acting on a request.

9. Third-Party Links

Our website may contain links to external websites, including those of public agencies such as EPF and SOCSO. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal data to them.

10. Children's Privacy

Our programmes and website are directed at adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will post the updated policy on this page with a revised Last Updated date. We encourage you to check this page periodically.

Continued use of our website or services after a change is posted constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this policy or to exercise your data rights:

• [email protected]
• Solvenna, 12 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
• +60 3 2163 9057